rc776 Privacy Policy

rc776 ("rc776", "we", "us", "our") takes the privacy of its players seriously. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by rc776 in connection with the rc776 platform available at rc776.net.

This Policy applies to all players who access the rc776 platform, including those who browse without registering, those who create an account, and those who engage with rc776 customer support or communications. By using the platform, you confirm that you are at least 21 years of age and consent to the data processing practices described in this Policy.

This Policy should be read in conjunction with the rc776 Terms and Conditions, which govern your use of the platform. Capitalised terms used but not defined in this Policy have the meaning given to them in the rc776 Terms and Conditions.

For the purposes of applicable data protection law, rc776 is the data controller responsible for the personal data processed in connection with the rc776 platform. rc776 operates the platform under an international gaming licence and processes player data in accordance with the data protection obligations applicable under that licence.

All questions and requests relating to the processing of your personal data should be directed to the rc776 Data Privacy team via the contact details set out in Section 16 of this Policy. rc776 will respond to data-related enquiries within a reasonable timeframe, and in any event within 30 calendar days of receipt.

rc776 collects the following categories of personal data from players:

rc776 does not collect special category data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) except where expressly required for responsible gaming purposes, such as self-exclusion applications or problem gambling assessments, and only with your explicit consent in such cases.

rc776 collects personal data through the following means:

• Direct Provision: Data you provide when registering your rc776 account, completing KYC verification, submitting deposits or withdrawals, contacting support, or responding to surveys and promotions.
• Automated Collection: Data collected automatically when you access the rc776 platform, including IP address, device information, browser type, and session activity, through server logs and cookie technologies described in Section 9.
• Payment Processors: Transaction confirmation data and partial payment method identifiers received from rc776's third-party payment processors when you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank, Raast, 1LINK, Visa, or Mastercard.
• Identity Verification Services: Confirmation data returned by third-party KYC and identity verification partners when rc776 submits your CNIC information for verification against reference databases.
• Anti-Fraud and Compliance Monitoring: Data derived from automated fraud detection and anti-money laundering monitoring systems that analyse account activity patterns for compliance purposes.

rc776 processes your personal data only where a lawful basis exists for doing so. The following table sets out the primary purposes for which rc776 processes player data and the corresponding legal basis:

• Account Registration and Management: Processing is necessary for the performance of the player account agreement between you and rc776, enabling you to access the platform, place wagers, and manage your balance.
• Identity Verification (KYC): Processing is necessary for compliance with rc776's legal obligations under its gaming licence, which mandates age verification and Know Your Customer checks before enabling withdrawals.
• Payment Processing: Processing is necessary for the performance of the contract between you and rc776 to facilitate deposits and withdrawals in PKR via your chosen payment method.
• Anti-Money Laundering Monitoring: Processing is necessary for compliance with rc776's legal obligations under applicable anti-money laundering regulations, including transaction monitoring and suspicious activity reporting.
• Customer Support: Processing is carried out on the basis of rc776's legitimate interest in providing effective customer support and resolving player issues in connection with the platform.
• Platform Security and Fraud Prevention: Processing is carried out on the basis of rc776's legitimate interest in protecting the integrity of the platform, the security of player accounts, and the prevention of fraud and collusion.
• Responsible Gaming: Processing is necessary for compliance with rc776's regulatory obligations to identify and assist players who may be experiencing problem gambling, including monitoring for indicators of at-risk gaming behaviour.
• Marketing Communications: Processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal of consent.

rc776 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. rc776 shares player data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: rc776 shares the minimum data necessary with PCI DSS-compliant payment processors to facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, and Mastercard. These processors are contractually prohibited from using your data for any purpose other than processing the transaction.
• KYC and Identity Verification Providers: rc776 shares identity data with accredited third-party KYC verification services for the purpose of age and identity verification as required under rc776's gaming licence. These providers process data solely for verification purposes and are bound by strict confidentiality obligations.
• Game Providers: Anonymised session and wagering data may be shared with rc776's game content providers for the purposes of game performance monitoring and RNG certification audits. No personally identifiable data is shared with game providers beyond what is required for dispute resolution.
• Regulatory and Law Enforcement Authorities: rc776 may be required to disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where required by applicable law or court order. rc776 will notify affected players of such disclosures where legally permitted to do so.
• Anti-Fraud Networks: In cases of suspected fraud, cheating, or collusion, rc776 may share relevant account data with industry anti-fraud sharing networks to protect the integrity of the online gaming ecosystem.

As an internationally licensed online gaming platform, rc776 may process and store player data on servers located outside Pakistan. Where personal data is transferred outside your country of residence, rc776 ensures that appropriate safeguards are in place to protect that data, including contractual protections, data processing agreements, and compliance with the data protection requirements applicable under rc776's operating licence.

rc776's payment processing partners, KYC verification providers, and game content suppliers may also process data in jurisdictions outside Pakistan as part of providing their respective services. All such providers are selected on the basis of their compliance with internationally recognised data protection standards and are contractually required to maintain appropriate security measures for any personal data they process on rc776's behalf.

rc776 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following retention periods apply as general guidance:

• Account and Identity Data: Retained for the duration of the active account relationship and for a minimum period after account closure as required under rc776's gaming licence and applicable anti-money laundering regulations (typically five years from the date of last transaction or account closure, whichever is later).
• Financial and Transaction Data: Retained for a minimum of five years following the date of the transaction, in accordance with financial record-keeping obligations applicable under rc776's regulatory framework.
• Gaming Activity Data: Retained for the duration of the account relationship and for a minimum of five years thereafter for dispute resolution, regulatory compliance, and responsible gaming monitoring purposes.
• Communications Data: Live chat transcripts and support email correspondence are retained for up to two years following the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Preference Data: Retained for as long as the marketing consent remains active, and for a reasonable period thereafter to evidence the historical consent and unsubscribe status.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Data that has been anonymised may be retained indefinitely for statistical and analytical purposes.

rc776 uses cookies and similar tracking technologies on the platform to enhance user experience, maintain session security, and collect analytical data about how the platform is used. The following categories of cookies are used by rc776:

• Essential Cookies: These cookies are strictly necessary for the operation of the platform, including maintaining your login session, remembering your account preferences, and securing your browsing session. These cookies cannot be disabled without affecting core platform functionality.
• Analytical Cookies: These cookies collect anonymised data about how players interact with the rc776 platform, including pages visited, time spent, and features used, to help rc776 understand and improve the platform experience.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, game lobby filters, and responsible gaming settings, to provide a more personalised experience.
• Security Cookies: These cookies support rc776's fraud detection and account security systems, helping to identify unusual login patterns or suspicious account activity.

You may configure your browser to refuse or delete cookies. Please note that disabling essential cookies will impair the functionality of the rc776 platform and may prevent you from accessing your account or placing wagers. rc776 does not use cookies to serve third-party advertising on its platform.

rc776 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rc776 servers;
• Encrypted storage of sensitive data including passwords (using industry-standard hashing algorithms) and identity documents;
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing of the platform infrastructure;
• Two-factor authentication options available to all rc776 account holders to protect account access;
• Real-time login monitoring and automated alerts for account access from unrecognised devices or geographic locations.

Subject to applicable data protection law and rc776's regulatory obligations, you have the following rights in relation to your personal data held by rc776:

To exercise any of these rights, please contact the rc776 Data Privacy team at the address set out in Section 16. rc776 will respond to all data rights requests within 30 calendar days. rc776 may request identity verification before processing a data rights request to ensure that data is not disclosed to unauthorised parties.

Please note that certain data rights may be limited or unavailable where the processing of your data is required for rc776's compliance with legal obligations, including anti-money laundering regulations, KYC requirements under rc776's gaming licence, or the investigation of fraud or misconduct.

The rc776 platform is strictly intended for individuals aged 21 and above. rc776 does not knowingly collect personal data from individuals under the age of 21. If rc776 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted promptly and the associated account will be permanently closed.

rc776 employs robust age verification procedures, including CNIC verification, to prevent access to the platform by underage individuals. If you believe that an individual under the age of 21 has created an rc776 account, please contact our support team immediately so that appropriate action can be taken.

The rc776 platform integrates third-party services including payment processors, game providers, KYC verification services, and customer support tools. Each of these third-party services operates under its own privacy policy and data processing terms. While rc776 selects third-party partners based on their data protection standards and requires them to process data in accordance with applicable requirements, rc776 is not responsible for the privacy practices of third-party services as they relate to data that falls outside rc776's control.

rc776 does not include third-party advertising networks or social media tracking pixels on its platform. rc776 does not participate in any data sharing arrangements that would allow third-party advertisers to identify individual rc776 players for targeting purposes.

With your explicit consent, rc776 may send you promotional communications by email or SMS, including information about new games, sports betting markets, bonus offers, PSL promotions, and platform updates. Consent to marketing communications is collected at the point of account registration and may be updated at any time through your rc776 account settings.

To unsubscribe from rc776 marketing communications:

• Log in to your rc776 account and navigate to the communications preferences section of your account settings;
• Click the unsubscribe link included in any rc776 marketing email; or
• Contact rc776 customer support via live chat or the support email address and request removal from marketing lists.

Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal of consent. Operational communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — will continue to be sent regardless of marketing preferences, as these are necessary for the management of your account.

rc776 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, rc776 will publish a notice on the platform and update the effective date shown at the top of this document. For significant changes, rc776 may also notify players via their registered email address or a platform notification displayed upon next login.

Your continued use of the rc776 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to any updates to this Policy, please discontinue use of the platform and contact support to request account closure. Your verified real-money balance will be returned to you upon closure as described in the rc776 Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or rc776's processing of your personal data, please contact the rc776 Data Privacy team through the following channels:

• Live Chat: Available 24/7 directly from your logged-in rc776 account dashboard — the fastest way to raise a privacy concern.
• Email: [email protected] — for written privacy requests, please include "Privacy Request" in the subject line.

rc776 aims to acknowledge receipt of all formal privacy requests within three business days and to provide a substantive response within 30 calendar days of receipt. Where a request is complex or numerous, rc776 may extend this period by a further 30 days and will notify you accordingly.

If you are dissatisfied with rc776's handling of a privacy concern after contacting the support team, you may escalate the matter through the dispute resolution process applicable under rc776's gaming licence, details of which are available from the rc776 support team upon request.